Carol Koby's Guest on WTDY Radio "All About Living".
It’s an old fashioned approach to think we have to know all the answers before we are willing to communicate with clients, colleagues, customers or stakeholders. Inviting them to contribute to solutions is respectful and appreciative. This open approach is also very likely to shed useful light on the problem itself.
The World Café is a technique for really engaging people in questions and issues that matter to them. It combines doodling or drawing on the table followed by discussion and the opportunity to move to a different table with a different question and another round of writing, drawing and discussion.
Readers share their approaches for saying thank you to colleagues, co-workers, and clients. These suggestions followed the post “The Imperative to Say Thank You.“
This amazing “word cloud” was created by Wordle at http://wordle.net. The site creates customized word clouds from any text that you provide. Words that appear more frequently in the source text show up relatively larger. You can tweak your clouds with different fonts, layouts, and color schemes. The resulting images can be printed, shared on a BLOG. Heck, you can even put the images on T-shirts. You can put your Wordles in the on-line gallery which is open for the universe to see which is why so many of them are anonymous.
My book Staying Healthy in Sick Organizations: The Clover Practice™ launched on Labor Day, 2008. The aim of The Clover Practice™ is greater peace of mind and reduced stress.
The Clover Practice™ comes from my 20-plus years as a management consultant and, like a clover, consists of three principles:
All three of these principles are simple, but not easy to live. If peace of mind is the aim, we need to be truthful even when it’s not convenient and even when we don’t look too good. White lies even compromise our integrity and the degree to which others trust us. This doesn’t mean we say everything that comes to mind. We don’t have to share our opinions on everything. They are just our opinions, after all, and not eternal truths.
A friend invited me to her new home today to see the place and to enjoy lunch outside on the patio. The conversation turned to her experience working as holiday help for a department store. She described a communication encounter with a supervisor that still stings even though it took place several years back. She was helping a customer with a large order and was not in the location her supervisor expected to find her.