Recent blog posts
Values
As a professional consultant, Kathleen will conduct all activities with you and your organization according to these core values:
  • Honesty: Shares information and feedback accurately;
  • Flexibility: Makes adjustments for changing situations;
  • Follow-Through: All commitments are honored;
  • Results: Helps clients achieve results in a way that honors client values and relationships.
Order Kathleen's book
Staying Healthy In Sick Organizations: The Clover Practice™
Imagine feeling more peace of mind and less stress at the end of the work day. The Clover Practice™ will show you how.
staying healthy
Order the book now »

Blog: Patient Care

The Power of an Apology

Tags: Anger, Communication, Forgiveness, Patient Care, Stress

I was furious. My 83 year old mother had arrived at the hospital via ambulance. She was having trouble breathing and chest pains. Her thin body was trembling and her words were slurred.

Continue Reading "The Power of an Apology" »
Page 1 of 1 pages